Frequently Asked Questions
Most frequent questions and answers
What services do you offer?
We offer a variety of services including relaxing massages, facial treatments, body scrubs, hair removal, and personalized wellness treatments. Our gym facilities include personal training, group fitness classes, cardio equipment, and strength training areas.
Do I need to book an appointment in advance?
Yes, we recommend booking your appointments in advance to secure your preferred time. You can book online through our website or call our reception for assistance.
What is your cancellation policy?
We ask that you kindly provide 24 hours' notice if you need to cancel or reschedule your appointment. Cancellations made within 24 hours may incur a cancellation fee.
Can I use the gym without a membership?
Yes, we offer both membership packages and day passes, so you can choose the option that best suits your needs. Day passes allow you to use the gym facilities for a single visit.
Are your spa treatments suitable for pregnant women?
We offer a range of treatments designed specifically for pregnant women. Please consult with our therapist beforehand to ensure your chosen treatment is safe for you and your baby.
What should I wear to a massage or spa treatment?
For most treatments, you can wear comfortable clothing. If you're receiving a massage, you will be provided with a robe and disposable underwear for your comfort and modesty. Our therapists are trained to ensure your privacy at all times.
Do you offer couples massages?
Yes! We offer couples massage sessions where you and a partner can enjoy a relaxing experience side by side. You can book a couples massage directly through our booking system.
What should I expect during my first visit to the gym?
Upon your first visit, you’ll have a short tour of the gym facilities, followed by an introductory session where our trainers will help you set up a fitness plan based on your goals.
Do you offer gift cards?
Yes, we offer gift cards that can be used towards any of our services, including spa treatments, gym memberships, and personal training sessions. They are available for purchase online or at the reception.
How can I get started with personal training?
Getting started is easy! Simply visit our website or contact our reception to book a consultation with one of our certified personal trainers. They will assess your fitness goals and create a personalized workout plan.
What are your operating hours?
We are open seven days a week! Our spa and gym facilities are available from Monday-Saturday (07:30AM – 09:00 PM). Check our website or call ahead for any holiday or special hours.
Do you offer membership discounts?
Yes, we offer discounted membership rates for long-term commitments and group memberships. Feel free to inquire about our current promotions and pricing options.
Can I bring a friend to the gym?
Yes, we offer guest passes that allow you to bring a friend to enjoy the gym facilities with you. Contact us to find out more about our guest pass options.
Do you have any amenities like saunas or steam rooms?
Yes, our spa and gym are equipped with modern amenities, including saunas, steam rooms, and hot tubs. These are available for use before or after your treatment or workout session.
What safety measures do you have in place for COVID-19?
We are committed to providing a safe environment for all of our clients. We follow all government guidelines regarding hygiene, sanitation, and social distancing. Masks and hand sanitizers are provided, and we frequently disinfect all equipment and surfaces.
Can I book multiple services at the same time?
Absolutely! You can book multiple spa services at once. For gym bookings, our trainers can help you schedule personal training sessions alongside
